DELIVERY
Information regarding delivery & shipping
Brexit Information: deliveries to the United Kingdom
The Brexit agreements will enter into force on January 1, 2021. The United Kingdom withdrawal from the EU will not be affecting you as a customer, as you will be able to continue shopping with us at Didriksons without any extra customs fees added. All applicable taxes and duties are included in the final purchase price when you place your order and there are no additional charges upon delivery.
How much does shipping cost?
United Kingdom | Fedex (3-5 business days) | 8 GBP
United Kingdom | DHL Express Economy Select (3-5 business days) | 8 GBP
United Kingdom | Royal Mail (1-3 business days) | 3 GBP
Europe | UPS Standard (3-5 business days) | 7 EUR
Europe | DHL Express Economy Select (3-5 business days) | 10 EUR
Europe | DHL Express (1-3 business days) | 15 EUR
Baltic states | GLS (3-7 business days) | 7 EUR
USA | Fedex (3-5 business days) | 15 USD
USA | UPS Expedited (3-5 business days) | 15 USD
USA | DHL Express Worldwide (3-5 business days) | 15 USD
How long do deliveries take?
If you place your order before 11 noon CET on any weekday, we will ship it the same day. Orders placed at any other time will be shipped the next working day.
We ship all deliveries using UPS, DHL Express, GLS or Fedex and, depending on where you live, we guarantee delivery within 2-5 working days. Our partner will keep you up to date by e-mail or SMS during the delivery process regarding estimated delivery date and time. If the delivery arrangements are not convenient for you, you can rearrange your delivery. You can easily choose when, where and how you wish your package to be delivered.
Can I track my order?
Once we have dispatched your order, you will receive information from UPS, DHL Express, GLS or Fedex via e-mail or SMS allowing you to track your package. If the delivery arrangements are not convenient for you, you can rearrange your delivery. You can easily choose when, where and how you wish your package to be delivered.
Has my order been shipped?
We will send an e-mail to the e-mail address you provided when placing your order to notify you when your order is on its way. This will include information to allow you to track your package.
I haven’t received my order. Can you help me?
If your order does not arrive and you suspect it has been lost in transit, please contact our customer service team so we can assist you.
Can I have my package delivered to a different address?
Our partners offer several different convenient and flexible delivery options for you as the recipient. During the delivery process you will receive regular updates via SMS/e-mail where you can easily choose the delivery option that suits you.
QUESTIONS?
If you haven’t found the answer to your question in the FAQ or the website, please send an email to support@didriksons.com.
Opening hours for customer service:
Monday-Friday: 09:00-11:30 and 13:00-16:00 CET
Saturday-Sunday: Closed
Day before public holiday: 09:00-11:30 CET
Public holiday: Closed
