PAYMENT
Information regarding our payment methods
Is it safe to shop online at Didriksons?
Shopping online at Didriksons is safe and secure. When you order and register an order from us, as a customer you are accepting the fact, pursuant to the law, that we will store and use your data within our activities to fulfil our obligations to you. At Didriksons we protect your personal data as per GDPR (European Parliament and Council Regulation (EU) no. 2016/679) and you are entitled at any time to view the personal data we have registered about you. If the data we hold about you is inaccurate, you have the right to have it rectified or deleted.
All card payments are processed by Klarna. No card details, account numbers or CVC codes are stored in our system once payment is completed.
Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 90 million consumers worldwide have trusted Klarna to securely handle their payments.
What are my payment options with Klarna?
You can pay with debit or credit card immediately in the checkout or take advantage of Klarna Pay later in 30 days payment option, where you can pay for the goods once you have received them via credit card or debit card. You can always monitor your outstanding payments in the Klarna app.
How does Pay later in 30 days work?
Pay later in 30 days is a form of credit which allows you to delay payment of your purchase by 30 days. Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into www.klarna.com
Am I eligible for Pay later in 30 days?
To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating.
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Didriksons run credit searches against you that could impact your credit rating.
Why have I not been offered Pay later in 30 days?
Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.
What happens if I cancel or return my order?
As soon as we (Didriksons) have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.
What happens if I don’t pay for my order?
Payment is due 30 days after the item is shipped. To help you pay on time, Klarna alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminders to pay – and, if very late, Klarna also send you a text or letter, too. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ product even if you have failed to pay on time. If you fail to pay on time, you will be in default, and may be unable to use Klarna’s services in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.
I have been asked to go to the Klarna site. Is this correct?
If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payments instructions in the Klarna app.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.
I have been asked to go to the Klarna site. Is this correct?
If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payments instructions in the Klarna app.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Didriksons. All transactions take place via connections secured with the latest industry standard security protocols.
I have asked for a refund. How will I be refunded?
If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.
I haven’t received an email with my statement/payment information.
You can log in the Klarna app or at www.klarna.com, where you will find all of your orders and payment schedule information
I still have questions regarding payment, how can I get in touch?
Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options
QUESTIONS?
If you haven’t found the answer to your question in the FAQ or the website, please send an email to support@didriksons.com.
Opening hours for customer service:
Monday-Friday: 09:00-11:30 and 13:00-16:00 CET
Saturday-Sunday: Closed
Day before public holiday: 09:00-11:30 CET
Public holiday: Closed
